Shipping Policy

Effective Date: January 14, 2025

Address: 316 Gandy Street, Canton, New York, United States

Phone Number: 315-273-0562

Introduction

Welcome to Picturebano! Our Shipping Policy is designed to provide you with comprehensive information about our shipping procedures, timelines, and costs. This policy applies to all purchases made through our website, https://picturebano.com, and is an integral part of our commitment to delivering your orders accurately and efficiently. By making a purchase from Picturebano, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy. We are committed to ensuring a smooth and reliable shipping process for our valued customers. This policy aims to protect both Picturebano and our customers, and we strongly recommend that you read through this document carefully before placing an order.

1. Shipping Destinations

1.1. Domestic Shipping: Picturebano ships to all locations within the United States, including Alaska and Hawaii. Please note that shipping times to Alaska and Hawaii may be longer than those to the continental United States. We also ship to US territories.

1.2. International Shipping: We also offer international shipping to a select number of countries. The availability of international shipping options, specific countries, and associated costs are subject to change. Please refer to the checkout page for the most current list of countries we ship to. If your country is not listed, please contact us directly as we are continuously working to expand our international shipping options.

1.3. Restrictions: There may be some product-specific restrictions based on your location or country due to local laws, regulations, or shipping limitations. You will be notified if such restrictions apply to your order during the checkout process.

2. Shipping Methods

2.1. Standard Shipping: Our standard shipping option is the most economical option and typically delivers within 3-7 business days for domestic orders. International delivery times vary and will be specified during checkout.

2.2. Expedited Shipping: For faster delivery, we offer expedited shipping options which typically deliver within 1-3 business days for domestic orders. Please select this option during the checkout process if you require faster delivery times. Note that expedited shipping is not available to all locations and may not be available for all products.

2.3. International Shipping Methods: We use various international shipping carriers and methods, depending on your location. The specific shipping method and estimated delivery time will be provided during the checkout process.

2.4. Carrier Selection: Picturebano reserves the right to select the carrier and shipping method that we deem most suitable for your order. We work with reputable carriers to ensure reliable and timely delivery.

3. Shipping Costs

3.1. Calculation of Shipping Costs: Shipping costs are calculated based on several factors, including the following:

Shipping Destination: The distance from our distribution center to your shipping address.
Weight of the Package: The combined weight of all products in your order.
Dimensions of the Package: The size and dimensions of the shipping package.
Shipping Method Selected: The shipping method chosen during the checkout process (e.g., standard, expedited).
Value of the Package: We may factor in the insurance needs for high value products.

3.2. Transparency of Costs: Shipping costs will be clearly displayed during the checkout process before you finalize your order. There will be no surprises regarding shipping fees after you have completed your purchase.

3.3. Promotional Offers: From time to time, we may offer free or discounted shipping promotions. These offers are subject to specific terms and conditions and will be clearly stated at the time of the promotion.

3.4. Taxes, Duties and Other Charges: For international orders, you are responsible for paying all applicable customs fees, duties, import taxes, VAT, and other charges levied by your country’s customs authorities. These charges are not included in the shipping costs calculated by Picturebano.

4. Order Processing and Dispatch

4.1. Order Processing Time: Once your order is confirmed, we aim to process it within 1-3 business days. Please be aware that processing times may be slightly longer during peak periods or holidays.

4.2. Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your shipment online.

4.3. Order Status: You can also check the status of your order by logging into your account on our website.

4.4. Changes to Order: Once an order has been processed for shipment, changes, including address modifications or cancellations, may not be possible. Please make sure all details of your order are correct before confirmation. If you need to make changes after this point, it will be handled as a return after delivery.

5. Delivery Timeframes

5.1. Estimated Delivery Time: Estimated delivery times are provided as a guide and are not guaranteed. Please understand that actual delivery times may vary due to factors such as weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

5.2. Domestic Delivery: For domestic orders, our estimated delivery times are:
* Standard Shipping: 3-7 business days
* Expedited Shipping: 1-3 business days

5.3. International Delivery: International delivery times vary depending on the destination country and the shipping method selected. Please refer to the estimated delivery time provided during the checkout process.

5.4. Tracking Your Order: Once your order has shipped, you will receive a tracking number that you can use to monitor the progress of your shipment.

5.5. Delayed Delivery: Picturebano is not responsible for delays caused by the shipping carrier or customs processing. If your order is delayed for an extended period, please contact us, and we will work with the carrier to resolve the issue.

6. Delivery and Risk of Loss

6.1. Delivery Confirmation: When your order is delivered, you may be required to sign for it as proof of receipt. If you are unavailable to receive the package at the time of delivery, the carrier may attempt to deliver the package on another day, leave the package at your door, or leave a notification with instructions on how to retrieve the package.

6.2. Risk of Loss: Risk of loss and title for all products purchased from Picturebano passes to you upon our delivery of the product to the carrier. Picturebano is not responsible for lost or stolen packages once they have been accepted by the carrier.

6.3. Damaged Packages: If your package arrives visibly damaged, please refuse delivery if possible and contact our customer service department immediately. If you have already accepted delivery, please retain all original packaging, document the damage with photos, and contact our customer service department within 72 hours for assistance.

7. Shipping Address

7.1. Accuracy of Address: You are responsible for providing accurate shipping address information. Picturebano is not responsible for any delays or non-delivery of products due to incorrect address information.

7.2. Address Changes: Please double-check your shipping address before completing your purchase. Once your order has been processed, changes to your shipping address may not be possible, and if done so might cause a delay in your delivery. You will be responsible for any shipping costs associated with the reshipment of an order to a corrected address.

7.3. P.O. Boxes: We may be unable to ship to certain P.O. boxes. If you provide a P.O. Box address, please ensure it accepts packages. If we cannot ship to your address we will contact you with alternatives.

8. Multiple Shipments

8.1. Partial Shipments: In some cases, your order may be shipped in multiple packages, especially if it contains products that are not all stored at the same distribution center. We will notify you if this is the case and provide tracking information for each package.

8.2. Combined Shipments: We do our best to combine your shipments when possible to reduce shipping costs and environmental impact, but this is not always possible.

9. International Shipping Considerations

9.1. Customs and Duties: As the buyer, you are responsible for paying any customs duties, import taxes, or other fees charged by your country’s customs authorities. These charges are separate from the shipping costs charged by Picturebano and will be your responsibility.

9.2. Customs Delays: International shipments are subject to customs clearance procedures, which can cause delays. Picturebano is not responsible for any delays caused by customs processing.

9.3. Restricted Items: Please ensure that you are aware of any import restrictions in your country. Picturebano is not responsible for the confiscation of any items by customs authorities.

10. Lost or Missing Packages

10.1. Lost Shipments: If your order has not been delivered within the estimated timeframe, please contact us, and we will help you to investigate the situation with the shipping carrier.

10.2. Filing a Claim: If a shipment is confirmed to be lost, Picturebano will work with the shipping carrier to file a claim. If the claim is approved, you may be eligible for a refund or a replacement order.

11. Changes to This Shipping Policy

Picturebano reserves the right to modify this Shipping Policy at any time. We will post any changes on our website, and such changes will be effective immediately upon posting. You are responsible for reviewing this Shipping Policy regularly.

12. Contact Information

If you have any questions or concerns regarding this Shipping Policy, please contact us at:

Picturebano

316 Gandy Street, Canton, New York, United States

Phone: 315-273-0562

Email: info@picturebano.com

Website: https://picturebano.com

Shipping Policy

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