Sales Policy

Effective Date: January 14, 2025

Address: 316 Gandy Street, Canton, New York, United States

Phone Number: 315-273-0562

Email: info@picturebano.com

Website: https://picturebano.com

Introduction

Welcome to Picturebano! Our Sales Policy is designed to provide clarity and transparency regarding the purchase of our products and services. This policy governs all transactions made through our website, https://picturebano.com, and is an integral part of our commitment to delivering exceptional customer service. By making a purchase from Picturebano, you acknowledge that you have read, understood, and agree to be bound by this Sales Policy. This policy is intended to protect both Picturebano and our valued customers, ensuring a smooth and satisfactory shopping experience. We strongly recommend you read through this document carefully before placing an order.

1. Product Information and Availability

1.1. Product Descriptions: Picturebano strives to provide accurate, comprehensive, and up-to-date descriptions of all products offered on our website. This includes detailed specifications, features, functionalities, and other relevant information to help you make informed purchasing decisions. We use high-quality images and, where possible, video demonstrations to provide a realistic representation of our products. However, please be aware that minor variations in color, appearance, or specifications may occur due to variations in monitor displays and manufacturer updates. We do not warrant that the product descriptions, images, or other content on our website are entirely error-free or complete. We are committed to correcting errors promptly as they are identified.

1.2. Product Availability: We make every effort to ensure that all products listed on our website are in stock and available for purchase. However, given the dynamic nature of inventory, we cannot guarantee the availability of all products at all times. Product availability is subject to change without prior notice. In the event that a product you have ordered becomes unavailable after you have placed an order, we will promptly notify you and provide you with the following options:

  • Waiting for Restock: We will inform you of the estimated time for the product to become available again and give you the option to wait.

  • Alternative Product: We will suggest similar products that are currently available and may be of interest to you.

  • Full Refund: If neither of the above options is suitable, we will issue a full refund for the unavailable product.

1.3. Product Pricing: All prices listed on our website are displayed in US Dollars (USD) and are subject to change without prior notice. While we strive to maintain accurate pricing, errors may occasionally occur. If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel any orders placed at the incorrect price. In such cases, we will inform you of the correct price and provide you the option to proceed with the order at the correct price or cancel your order and receive a full refund. Prices do not include applicable taxes, shipping, or handling fees unless otherwise stated. These additional charges will be calculated and displayed at checkout. We may offer discounts and promotional pricing from time to time. These offers are subject to specific terms and conditions that will be clearly stated at the time of the promotion.

2. Order Placement and Acceptance

2.1. Order Process: To place an order, you must select the products you wish to purchase and add them to your shopping cart. You will then be guided through our checkout process, where you will be required to provide your billing and shipping information, as well as your payment details. Before finalizing your order, you will have the opportunity to review your order details and make any necessary corrections. By clicking the “Place Order” or similar button, you are making an offer to purchase the products in your cart at the listed prices.

2.2. Order Confirmation: After you place your order, you will receive an automatic email confirming that we have received your order and providing a summary of your purchase. This order confirmation email does not constitute our acceptance of your order, but rather an acknowledgment that we have received it.

2.3. Order Acceptance: Our acceptance of your order is complete when we ship your order. We reserve the right to accept or decline your order at our discretion. Reasons for declining an order may include, but are not limited to, product unavailability, pricing errors, suspicion of fraud, or inability to fulfill payment processing. If we decline your order, you will be notified by email and you will receive a full refund if your payment has been processed.

2.4. Order Changes and Cancellations: We understand that you may need to make changes or cancel your order after it has been placed. If you need to make changes or cancel, you must contact us promptly using the provided email or phone. Once an order has been processed and shipped, it is not possible to make changes or cancel, but it will need to be handled as a return if applicable.

3. Payment Terms

3.1. Accepted Payment Methods: Picturebano accepts a variety of payment methods, including credit cards (Visa, Mastercard, American Express, Discover), debit cards, and other electronic payment platforms, as indicated on our website. By placing an order, you warrant that you are authorized to use the payment method you provide and that the payment information you provide is accurate and complete.

3.2. Payment Processing: Payments are processed securely through our designated payment processors. All payment information is encrypted and processed according to industry-standard security protocols. We do not store your full credit card details. You are responsible for all charges incurred in connection with your purchase, including applicable taxes, shipping, and handling fees.

3.3. Payment Authorization: When you place an order, our system will perform a pre-authorization hold on your payment method. This hold will temporarily reserve the funds to cover the amount of your purchase. Your payment method will only be fully charged when we accept and ship your order.

3.4. Payment Issues: If your payment is declined, you will be notified promptly, and your order will not be processed. You are responsible for ensuring sufficient funds are available for your purchase. If any payment issues persist, you may be required to resolve the issues with your bank or card issuer before we can process your order.

4. Shipping and Delivery

4.1. Shipping Options: Picturebano offers various shipping options, which are displayed during the checkout process. The available shipping options and associated costs depend on factors such as your location, the weight of your order, and the shipping service you select.

4.2. Shipping Timeframes: We will make every effort to ship your order promptly, typically within 1-3 business days after we accept your order. Delivery times are estimated based on the shipping service you select and the delivery destination. Please be aware that shipping times are estimates only and are not guaranteed. Factors such as weather conditions, carrier delays, or incorrect address information can affect delivery times.

4.3. Shipping Costs: Shipping costs are calculated based on several factors, including the product’s weight, shipping method selected, and destination address. You will be able to view the estimated shipping costs during the checkout process before finalizing your order.

4.4. Delivery and Risk of Loss: Risk of loss and title for the products you purchase pass to you upon our delivery of the products to the carrier. You are responsible for any damages that may occur after the package has been shipped. You are responsible for ensuring that the shipping address provided is accurate and accessible. You may be required to sign for your delivery. If you are unavailable to receive the package, the carrier may leave it at the destination, return it to the local depot, or return it to Picturebano. In such cases, you will be responsible for any additional shipping costs that may apply.

4.5. International Shipping: We currently offer international shipping to a select number of countries. You are responsible for any import duties, taxes, or other customs charges that may apply in your jurisdiction. Please be aware that customs processing can cause delays in delivery times.

5. Returns and Exchanges

5.1. Return Policy: We want you to be completely satisfied with your purchase. If you are not happy with a product you purchased from Picturebano, you may return it within 30 days of the delivery date, provided the following conditions are met:

  • The product must be in its original condition and packaging, with all original accessories and materials.

  • The product must not be damaged, altered, or used.

  • You must have a valid proof of purchase, such as an order confirmation email or receipt.

5.2. Exchange Policy: If you wish to exchange your product, you may do so within 30 days of the delivery date, provided the same conditions as mentioned in our return policy are met. The availability of exchange options will depend on stock availability. If a product for exchange is unavailable, we will process a return and refund.

5.3. How to Initiate a Return or Exchange: To initiate a return or exchange, you must contact our customer service department via email or phone within the specified return or exchange period. We will provide you with instructions on how to proceed with your return or exchange, including a return authorization and instructions on where to ship your item.

5.4. Return Shipping Costs: You are responsible for return shipping costs unless the product is defective, or we made an error in shipping your order. If the product is defective or an error on our end, we will provide you with a prepaid shipping label for the return.

5.5. Refund Processing: Once we receive your returned product and verify that it meets our return policy conditions, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase. For exchanges, we will ship the replacement product once we have received and inspected your returned product.

5.6. Exclusions: Certain products may be excluded from our return and exchange policy due to hygiene reasons, copyright infringement, or other legal and practical considerations. These products will be clearly identified on our website.

6. Warranty

6.1. Manufacturer’s Warranty: Many of our products are covered by a manufacturer’s warranty. The terms and duration of the warranty vary between manufacturers and products. You should review the warranty documentation provided with your product carefully. Picturebano is not responsible for the manufacturer’s warranty. However, we will help you facilitate the process with the manufacturer in case you have any warranty issues.

6.2. Limited Warranty: Picturebano provides a limited warranty against manufacturing defects for specific products. The duration of the warranty will be listed on our website for each product. This warranty does not cover damage resulting from misuse, accidents, improper installation, negligence, unauthorized modifications, or natural disasters.

6.3. Warranty Claim Procedure: To make a warranty claim, you must contact our customer service department via email or phone. We will guide you through the warranty process and determine whether the damage is covered by the warranty. If the product qualifies for warranty repair or replacement, we will provide instructions on how to proceed.

7. Limitation of Liability

Picturebano shall not be liable for any indirect, special, incidental, or consequential damages resulting from the use or inability to use any products purchased from our website. Our liability is limited to the purchase price of the products purchased.

8. Governing Law

This Sales Policy shall be governed by the laws of the State of New York, without regard to its conflict of laws principles. Any dispute arising under this policy will be resolved exclusively in the state or federal courts located in New York.

9. Modifications to this Sales Policy

Picturebano reserves the right to modify this Sales Policy at any time. We will post any changes on our website, and such changes will be effective immediately upon posting. You are responsible for reviewing this Sales Policy regularly.

10. Contact Information

If you have any questions or concerns regarding this Sales Policy, please contact us at:

Picturebano

316 Gandy Street, Canton, New York, United States

Phone: 315-273-0562

Email: info@picturebano.com

Website: https://picturebano.com